Luxe vibration motor is too weak

[TinaG7]

I just upgraded from a Charge 3 to a Luxe. My favorite Fitbit feature has always been the reminder to move, and I never had problems with that reminder on the Charge 3 (or on the Charge 2 I had before that). On this new Luxe, though, the vibration is not strong enough, despite the fact that I went into Settings and set Vibrations to strong. I keep missing the reminders because I can't feel these vibrations! Is anyone else having this problem? It makes me mad that I spent the money on this new device. I should have stuck with the old one, which worked fine!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @TinaG7. Welcome to the Community Forums. Thanks for trying to adjust your Luxe's vibration strength before reaching out. We‘re taking into consideration your comments and sentiments in regards to our products and services.

We're constantly striving to improve Fitbit products and services, and we appreciate all of the input we receive from our customers. The best place to make your voice heard is the Feature Suggestion board on our community. 

If a similar suggestion has already been made by another member of the community, you can vote for their suggestion and add your comments. 

Thanks for your feedback and for participating in our community!

[NRPTX66]

Tina G7,

I agree my Luxe doesn't seem to have any difference between normal and strong on the vibration. Other than a few benefits with my health insurance, the reason I use the band if for morning alarm. MarreFitbit is there anyway this can be upgraded with an update....