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Luxe vibration motor stopped working

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Bought for me as a gift in January, and last month the vibration - which used to work adequately - seems to have incurred some mechanical fault. The vibration is incredibly weak, so much so I cannot feel it, it just sounds like a tiny mosquito if you put your ear right up to it. Have reset the device, changed vibration strength settings etc but something is wrong with it. Is this a common problem? Can I exchange it even if I don’t have a receipt? Unfortunately it’s hardly worth having without notifications

 

Moderator Edit: Clarified subject

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Hi there, @Candiebandita. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Since you've exhausted all troubleshooting steps we could've provided here, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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My Luxe no longer vibrates, no notifications. How do I reset?  If I do so, do I lose all my data stored?

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