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Luxe was glitching but it got fixed by itself

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‎08-17-2023 06:16 - last edited on ‎08-22-2023 15:26 by Fitbit Moderator

‎08-17-2023 06:16 - last edited on ‎08-22-2023 15:26 by Fitbit Moderator

I recently posted that my luxe was glitching (as others have).  the suggestion was to change the clock face--which i did--and it was still glitching.  So i went thru the steps and support was going to send me a replacement. they stated i would receive a tracking number in an email which they never sent.  Meanwhile i went away for a few days--wearing my glitching luxe more out of habit than usefulness.  it began to work and it has been working ever since then.

When i returned home, i found the replacement in my delivery box.  I haven't opened it. Should i return it or just replace the now working luxe? I'd hate to got thru this again, but i don't need 2...


Moderator Edit: Clarified subject

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‎08-19-2023 12:54

‎08-19-2023 12:54

Good to see you aroun the forums @Pfred.

Thanks for sharing the experience that you have had with Luxe.

I'd invite you to keep in contact with Support and providing the information about the devices. 

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