help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe with magnetic strap gets undone when facing other metal things

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-27-2021 08:44 - last edited on ‎07-27-2021 12:46 by Fitbit Moderator

‎07-27-2021 08:44 - last edited on ‎07-27-2021 12:46 by Fitbit Moderator

Has any one else had an issue with the Luxe chain metal band coming off.  It has happened numerous times when wearing my device.  I love the look, but I am constantly checking the connections; however, when clapping my hands, or simply using my hands, it comes apart and my device went flying~!  I have it properly sized, so I'm not sure if it's the weight or what. I'm honestly not liking the plastic/silicone connectors on the fitbit luxe and wonder if this is the issue.  Thanks for any advice.  

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎07-27-2021 12:47

‎07-27-2021 12:47

Hi there, @Appraiser. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Luxe. I understand how you must be feeling and where your concern is coming from. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎07-27-2021 16:06

‎07-27-2021 16:06

This is an unfixable problem because of the faulty design of the magnetic band.  The magnet pulls off in any environment which has metal and there is no safety catch so it goes flying.  Today, while I was out, after connecting to a grocery cart, it flew off to the floor several feet away.  In the same two hour trip, it flew off at a coffee shop when moving a metal chair and again when opening a metal handled door to enter a business.  I gave up and threw it into my purse--it even detaches by adhering to the mental rings on my purse.  At home, it pulls off when washing pots and pans among other things  It's just a matter of time before it gets lost or permanently damaged. I've now had to stop wearing my new Luxe because of this issue.  I love the Luxe itself and bought it for the combo Luxe with platinum mesh band.  I don't care to use the pink silicone band.  Can Fitbit please address this issue and notify people when a resolution and functional replacement is available?  I'll be looking for a functional, knock off band in the meantime.

Best Answer
0 Votes