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Luxe won't charge anymore

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‎10-17-2023 07:03 - last edited on ‎10-19-2023 06:23 by Fitbit Moderator

‎10-17-2023 07:03 - last edited on ‎10-19-2023 06:23 by Fitbit Moderator

My Luxe won't charge anymore because the back popped out when removing the magnetic charging unit.  I snapped it back in but now it won't take a charge.  I've only had this device for a year and am very disappointed. 

Moderator Edit: Clarified subject

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‎10-18-2023 01:39

‎10-18-2023 01:39

@BranP Sorry to hear about that. Because this is a hardware issue, you should reach out to customer support. Best of luck. 

Heather | Community Council | Eastern Shore, AL
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