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Luxe won't charge anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-03-2024 11:35 - last edited on ‎02-05-2024 02:03 by Fitbit Moderator

‎02-03-2024 11:35 - last edited on ‎02-05-2024 02:03 by Fitbit Moderator

Luxe will not charge, even with a new charging cable purchased last week.

Moderator Edit: Clarified subject

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‎02-04-2024 06:33

‎02-04-2024 06:33

Hi, @GKMOKC welcome to the community, you may find this article of interest Why isn't my Fitbit device's battery charging? - Fitbit Help Center 

I would add that I use rubbing alcohol (Isopropyl 70%) with cotton buds to detail the charging contacts on the back of my Fitbit (warm soapy water is a good alternative) Where they suggest 30 minutes on charge I would say 60 minutes particularly if your device was fully discharged.

Let us know how you get on by posting here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎02-05-2024 02:41

In response to Gr4ndp4

‎02-05-2024 02:41

Hi there, @GKMOKC. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is not charging nor even with the new charger you bought. We'll do our best to help you with this inconvenience. @Gr4ndp4 Thanks for your help and advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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