Luxe won't charge anymore

[mcsarrazin]

I bought my fitbit luxe in February 2022 and lately the battery was not able to go over10% for a while but now it just won't charge anymore (even with a new charger). I tried to do a reset while it was still working because it did'nt hold battery but now my watch is just dead.

is this normal? what can I do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @mcsarrazin. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not charging. I understand your concern, I will do my best to help you with this! 

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Luxe once again. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please see Why isn't my Fitbit device's battery charging? 

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)