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Luxe won't charge or turn on

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‎03-12-2022 12:35 - last edited on ‎03-14-2022 09:29 by Fitbit Moderator

‎03-12-2022 12:35 - last edited on ‎03-14-2022 09:29 by Fitbit Moderator

My Luxe doesn’t seem to charge; no screen at all. It’s 

not working at all. Trying to figure out if I can reboot it but can’t find any help anywhere..

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎03-13-2022 06:04

‎03-13-2022 06:04

Hi @Espooner117 Try restarting it a few times. If that doesn't help then you will need to contact Fitbit Support  

Restart your Tracker  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-14-2022 09:32

In response to NellyG

‎03-14-2022 09:32

Hi there, @Espooner117. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

 

Did your Luxe vibrate when you perform the restart? If it didn't, please try following the troubleshooting steps provided here Why isn't my Fitbit device's battery charging?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎03-14-2022 19:04

‎03-14-2022 19:04

Something similar started happening to me yesterday although my issue isn't battery related. My FitBit was at around 75% charged and suddenly went dark and unresponsive. I had to plug it in to the charger (still unresponsive) and use the button to restart it. Once it restarted, I had lost several thousand steps that I had taken. Then again today the screen went dark and unresponsive, I restarted it again using the charger and again lost several thousand steps. An hour later it went dark again. 

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‎03-15-2022 12:09 - edited ‎06-23-2024 08:35

In response to Aluxe

‎03-15-2022 12:09 - edited ‎06-23-2024 08:35

Hello, @Aluxe. Welcome on board. Thanks for trying to troubleshoot the issue with your Luxe before posting here. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they're now assisting you with this matter. Please stay tuned to your inbox for updates on your case. 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-18-2022 15:00

In response to MarreFitbit

‎03-18-2022 15:00

I would love to say that they are supporting me but honestly I've not gotten any help. I was told in online chat that until it breaks again and I can prove it's happening, they won't help. They then said they would send an email with how to reach out when it happens again but I've received no email. Now I am attempting to call but the representative that was speaking with me disconnected while pulling up my account. The malfunction happened for a 4th time today and I recorded video of it but have no where to send it.

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