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Luxe won't charge or turn on

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‎03-16-2022 06:34 - last edited on ‎03-17-2022 07:57 by Fitbit Moderator

‎03-16-2022 06:34 - last edited on ‎03-17-2022 07:57 by Fitbit Moderator

My Luxe will not charge and it will not restart. It vibrates when I do the restart, but there is no display at all. What should I do now. I just got it for Christmas!

 

 

Moderator Edit: Clarified subject

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‎03-16-2022 10:57

‎03-16-2022 10:57

Hi, @dbaird , if your Fitbit does not seem to be charging, a good first step is to clean the charging contacts.  You can find instructions on how to do that here   It is also worth trying to plug it in with a difference charging plug / and or socket.

 

Once the contacts are nice and clean and you have confirmed you are using a working charging plug and socket, give it a couple of hours charge and then try the restart procedure again.  

If after trying these steps you still have a blank display, it is time to get in touch with Customer Support on Contact.Fitbit.com .  They will be able to help you further.  Be sure to let them know the troubleshooting steps you have already tried, as that will save time.

 

Good luck, and welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer