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Luxe won't charge or turn on

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‎07-25-2022 11:56 - last edited on ‎07-26-2022 05:54 by Fitbit Moderator

‎07-25-2022 11:56 - last edited on ‎07-26-2022 05:54 by Fitbit Moderator

Last week I charged my Luxe.  The battery indicator said the battery was charged to 48%, which was strange because I thought I’d charged it to 100%

 

I wore the Luxe all week, and the indicator never changed from 48%.  This morning the battery was completely drained.  

I put the Luxe on the charger.  It turned on, then started vibrating and wouldn’t charge.

 

 

Moderator Edit: Clarified subject

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‎07-26-2022 05:58 - edited ‎11-15-2023 16:08

‎07-26-2022 05:58 - edited ‎11-15-2023 16:08

Hi there, @songbird1329. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-26-2022 05:58 - edited ‎11-15-2023 16:08

‎07-26-2022 05:58 - edited ‎11-15-2023 16:08

Hi there, @songbird1329. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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