Luxe won't charge or turn on

[BrittJ19]

Last used my luxe one month ago. Tried putting it on charger but won’t vibrate or charge anymore. I tried different outlets and plugs as well. I also pressed the “restart” button 3 times and waited with no luck. I cleaned my luxe and the charger. It’s been on the charger for 3 hours now with nothing.Im out of ideas.  suggestions?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BrittJ19. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still unresponsive. I understand where your concern is coming from, I will do my best to help you with this!

As a first approach, please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Luxe. I would recommend trying this maybe twice in a row if a first try doesn’t work.

If the above doesn't work, please make sure you've followed all tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? 

[BrittJ19]

Lovely generic answer that didn’t help but thanks.. 

[BrittJ19]

Lovely generic answer that didn’t help but thanks..