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Luxe won't charge properly

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‎10-11-2023 21:28 - last edited on ‎10-12-2023 07:01 by Fitbit Moderator

‎10-11-2023 21:28 - last edited on ‎10-12-2023 07:01 by Fitbit Moderator

My week-old luxe is not charging. after several hours of charging it said 99% then it went blank. Can’t recharge and app says it is out of power. Is there a connection problem? Other? Fit bit  Please advise

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎10-12-2023 07:04

‎10-12-2023 07:04

Hello there, @Pdxchris. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe.

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging? 

Additionally, please find below some tips to best charge Fitbit devices:

  • Use only genuine Fitbit charging cables
  • Avoid USB battery packs
  • Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎10-12-2023 07:04

‎10-12-2023 07:04

Hello there, @Pdxchris. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe.

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging? 

Additionally, please find below some tips to best charge Fitbit devices:

  • Use only genuine Fitbit charging cables
  • Avoid USB battery packs
  • Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

  • A computer
  • A Wall A/C to USB adapter, commonly found with smartphones
  • A DC to USB adapter (vehicle power port)
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes