Luxe won't charge to 100%

[Joogie]

Luxe battery charging constantly stuck at 88% for a long time, then suddenly jumped to 100% if I reset it or slightly moved the pins contact with the charging cable.

I ordered my Luxe on August 2, 2022.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Joogie. Thanks for stopping by in the Fitbit Community Forums and the details provided in your post. It's odd that your Luxe is not charging to 100% unless you restart it. I understand where your concern is coming from. I'm here to help you!

As per the description of your post, it could be a sign the contacts need cleaning. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

Nevertheless, bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning).

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)