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Luxe won't charge to 100%

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‎08-17-2022 00:07 - last edited on ‎08-18-2022 10:52 by Fitbit Moderator

‎08-17-2022 00:07 - last edited on ‎08-18-2022 10:52 by Fitbit Moderator

I put my luxe on the charger. It charged to 99%.
When I tapped it to check the time. It showed the charging screen and 44%.
So it is losing power. When I put it back on the charger. Hoping (at-least) to get it off the screen. It won’t acknowledge the charger. It won’t vibrate when contact is made.

 

 

Moderator Edit: Clarified subject

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‎08-18-2022 10:54 - edited ‎08-14-2023 10:18

‎08-18-2022 10:54 - edited ‎08-14-2023 10:18

Hi there, @Kytt. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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