Luxe won't charge

[Jessiegirl27]

Mine is 3 days old and it won’t charge either. I wish I would have gotten an Apple Watch for a little extra money 

Moderator Edit: Clarified subject

[DramaQueenDiva]

Hi @Jessiegirl27,

Are the ports on the charger and the contacts on the device clean?  Both need to be cleaned in order to get a good, strong connection.  

Also, how long did you leave it on the charger?  It needs to be on the charger a good 2 hours in order to get a good charge.

[MarreFitbit]

Hi there, @Jessiegirl27. Welcome to the Community Forums. I'm sorry to hear about the issue with your new Luxe. I understand how you must be feeling and where you're coming from. @DramaQueenDiva Thanks for your help! 

I've seen that you reached out to our Support Team after posting here and they're now helping you with this matter. If you have any further questions regarding the outcome of your case, feel free to update it so our team can continue assisting you. 

Have a nice day. 

[SunsetRunner]

Mine won’t charge either. I’ve only had it about a month. How did they solve this?

[MarreFitbit · Accepted solution]

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post. I understand how you must be feeling. 

If you haven't done so yet, please see Why isn't my Fitbit device's battery charging?

Hope that helps. 

[SunsetRunner]

I returned it and got an Apple Watch. I loved my Fitbits but it’s useless to me if it’s dead. The Apple Watch is pretty awesome 🤩 

[ashleyhutton89]

My Fitbit stopped charging as well. I went through everything on the list you recommended but nothing is working. I tried doing an online chat but your website said it’s not available…. Now what?