Luxe won't charge

[Barnee]

After only a month of having the Luxe. I've gone to recharge it last night and after initially showing the 'charging symbol' it stopped charging and now won't charge at all. Very disappointing. The contacts on the unit are clean, as are the pins on the charger. I've tried various other media on the same USB charger and they worked fine. Not happy, please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Barnee. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back so they can continue assisting you.

[Kricahtegan]

Hi,

I am having the same issue getting my luxe to charge after only having it for a month. It is currently completely dead with a black screen. I've seen the troubleshooting tips and nothing has seemed to help. There is no damage to the charger or tracker itself. 

[MarreFitbit]

Hi there, @Kricahtegan. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[Barnee]

I contacted the chat function and was put through. They told me to do all
the checks (which is already done before contacting them) and still to no
avail. They concluded the fitbit was defective and sent me a case number
and a form to complete to get a no cost replacement. It arrived yesterday
and so far so good.