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Luxe won't charge

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‎10-18-2022 22:28 - last edited on ‎10-19-2022 05:42 by Fitbit Moderator

‎10-18-2022 22:28 - last edited on ‎10-19-2022 05:42 by Fitbit Moderator

have gone threw the procedures numerous times.  Still will not charge properly 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-19-2022 05:27

‎10-19-2022 05:27

@lovingpetsgroom Not sure what you have tried, but definitely check out the troubleshooting steps in this help article Why isn't my Fitbit device battery charging?

 

 

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‎10-19-2022 05:44 - edited ‎10-19-2022 05:44

In response to Jrdubyakc

‎10-19-2022 05:44 - edited ‎10-19-2022 05:44

Hi there, @lovingpetsgroom. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. 

 

To better assist you, please confirm that you've restarted your Luxe as instructed here. If the restart hasn't worked, please follow the tips and recommendations provided by @Jrdubyakc. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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‎10-19-2022 22:01

In response to Jrdubyakc

‎10-19-2022 22:01

Hi,

 

I have done everything in the trouble shooting.  I just received my Lux on Saturday and it has not charged about 40%.  I've tried everything in trouble shooting many times.

 

It will connect but only charges 2 or 3 seconds 

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