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Luxe won't charge

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‎02-18-2023 04:10 - last edited on ‎02-18-2023 08:16 by Fitbit Moderator

‎02-18-2023 04:10 - last edited on ‎02-18-2023 08:16 by Fitbit Moderator

My luxe suddenly won’t charge… I’ve followed the cleaning steps online and tried different outlets and still won’t charge. Unsure if the luxe is the issue or charger. Any help?

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎02-18-2023 08:19

‎02-18-2023 08:19

Hi there, @Blc13. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

 

To better assist you, would you mind confirming if all the steps you've tried so far are the ones provided in this help article? Also, please let me know if you've also restarted your Luxe as instructed here.

Maria | Community Moderator, Fitbit


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‎02-19-2023 00:32 - last edited on ‎02-19-2023 06:52 by Fitbit Moderator

In response to MarreFitbit

‎02-19-2023 00:32 - last edited on ‎02-19-2023 06:52 by Fitbit Moderator

Yes have restarted my Fitbit and have also followed the cleaning instructions as above and it still won’t charge when connected to the charger 

 

 

Moderator Edit: Formatting

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‎02-19-2023 06:53 - edited ‎10-18-2024 08:27

In response to Blc13

‎02-19-2023 06:53 - edited ‎10-18-2024 08:27

@Blc13 I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-21-2023 11:31

In response to MarreFitbit

‎02-21-2023 11:31

Yes have restarted the Fitbit and have cleaned the watch with the steps provided and it still won’t charge. I only bought this Fitbit in December 2022.

Sent from my iPhone
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‎02-21-2023 12:58

‎02-21-2023 12:58

Excactly the same here. Bought December. Charge not holding all steps followed

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