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Luxe won't come off charging face

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‎08-23-2022 07:02

‎08-23-2022 07:02

My Luxe is stuck on the charging face and is now not tracking anything. Any help or suggestions appreciated.

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‎08-23-2022 11:04

‎08-23-2022 11:04

Hi, @Kathy-Anne , 

whenever your Fitbit is not behaving as expected the first trouble shooting step is always to try a restart.  Instructions are here .  It is a good idea to try the restart procedure several times as a single restart does not always work.

 

If after trying the restart procedure 3 times your screen is still blank and you are unable to update your Luxe, please get in touch with Fitbit Customer Support.  You can see the various ways of contacting them on Contact.Fitbit.com .  Be sure to tell them the troubleshooting steps you have already tried as that will save time.

 

Good luck and let us know how it goes.

Sense, Charge 5, Inspire 2; iOS and Android

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3 REPLIES 3

‎08-23-2022 11:04

‎08-23-2022 11:04

Hi, @Kathy-Anne , 

whenever your Fitbit is not behaving as expected the first trouble shooting step is always to try a restart.  Instructions are here .  It is a good idea to try the restart procedure several times as a single restart does not always work.

 

If after trying the restart procedure 3 times your screen is still blank and you are unable to update your Luxe, please get in touch with Fitbit Customer Support.  You can see the various ways of contacting them on Contact.Fitbit.com .  Be sure to tell them the troubleshooting steps you have already tried as that will save time.

 

Good luck and let us know how it goes.

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-23-2022 11:15

‎08-23-2022 11:15

Thank you- my husband looked up how to restart it and after a couple of tries it worked.

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‎08-23-2022 11:24

In response to Kathy-Anne

‎08-23-2022 11:24

I am so glad that a restart worked for you, and you are back on track.  As I said, a restart can fix many issues.  

Sense, Charge 5, Inspire 2; iOS and Android

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