Luxe won't complete the firmware update

[Fullerad]

I bought a Luxe night and in the middle of the update when first pairing it with the phone I accidentally closed the app.  When I reopened it and tried to asd

the device again all the luxe shows is a half full white update bar or a red x.  I have tried restarting it many times using the charger button, it buzzes like it cuts off

and goes right back to the white bar.  I’ve followed other suggestions of reboot the phone, turn the blue tooth on and off. It will not finish the update.  Please advise.

Moderator Edit: Personal info removed

[chrisbarry]

I spent 3 hours trying to resolve this issue yesterday, to no avail. And Fitbit customer service was less than helpful, too! I’m just returning mine to the store I bought it from. 🤬

[MarreFitbit · Accepted solution]

Hi there, @Fullerad. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

To better assist you, please confirm that you've followed all troubleshooting steps provided in this help article Why can't I update my Fitbit device?. Let me know how it goes! 

@chrisbarry Welcome on board. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team before posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.