Luxe won't connect to GPS

[madra29]

I've tried turning location off and on, resetting the device, disconnecting and reconnecting bluetooth.

It just wont utilise any gps features when i select bike.

The notification saying "connected gps is running" pops up every minute or so repeatedly, which is very annoying.

What can I do?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @madra29. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. I understand how you must be feeling. 

To better assist you, please verify the following requirements; then try the troubleshooting steps if necessary:

• Make sure that you have a clear view of the sky when you start the exercise. Environmental factors, including tall buildings, dense forest, steep hills, and even thick cloud cover, can interfere with your phone’s ability to connect to GPS satellites. If the signal is blocked—either because you're indoors, underground, or due to another reason—GPS won't work.
• Confirm that Bluetooth on your phone is turned on, and your device is connected under your phone’s Bluetooth settings.
• Make sure that phone is within 30 feet of your device.
• Make sure that your device can sync with the Fitbit app. For more information, see How do Fitbit devices sync their data?
• Confirm that the Fitbit app can use your phone's GPS sensors. For more information, see How do I allow my Fitbit device to use my phone's GPS sensors?
  
  

See if GPS connects after each step:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device.
2. On your phone, go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.