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Luxe won't connect to my iPhone's Bluetooth

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‎12-20-2021 08:11 - last edited on ‎12-20-2021 15:26 by Fitbit Moderator

‎12-20-2021 08:11 - last edited on ‎12-20-2021 15:26 by Fitbit Moderator

I cannot get my luxe to connect to my iphone.  It will not sync and neither will blue tooth

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-20-2021 15:28 - edited ‎11-14-2023 04:07

‎12-20-2021 15:28 - edited ‎11-14-2023 04:07

Hi there, @gkop. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen that you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact them back so they can continue helping you. 

Have a good day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎12-22-2021 06:18

In response to MarreFitbit

‎12-22-2021 06:18

I just received the Luxe for my birthday yesterday, couldn’t wait to try it on and get going!!!! It’s not working and can’t figure out who to talk to someone or how to get it replaced etc. please help. Thank you !!!

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0 Votes

‎12-22-2021 06:27

In response to staceyjyoga

‎12-22-2021 06:27

You can do a web chat, that worked for me

--
Georganna Kopchick
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‎12-22-2021 08:08 - edited ‎09-02-2023 06:55

In response to gkop

‎12-22-2021 08:08 - edited ‎09-02-2023 06:55

Hi there, @staceyjyoga. Welcome on board. 

I've seen you too contacted our Support Team after posting here and they now helping you to solve the issue with your Luxe. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer