Luxe won't connect to my new phone's Bluetooth

[Angelclaire37]

I have a new phone, and it just won't connect to my Fitbit. I've tried through the Fitbit app, through Bluetooth on my new phone, nothing, it just doesn't find my Fitbit. My old phone is smashed, could it still be connected to that maybe? Please help as I am tearing my hair out here!

Moderator Edit: Clarified subject

[Ness12]

I'm having the same issue, did you find a way to solve it?

[Angelclaire37]

Oh no! Sorry to hear that! 😞 No, I've not found a solution 😞 I've chatted to Tech Support and they couldn't solve it either; so I've ordered a new FitBit. I'm annoyed at myself, but I've spent all day trying to sort it out, and my current FitBit is a few years old to be fair. Just hope the new one connects, I can't see why it won't. I hope you manage to sort yours. x

[Angelclaire37]

Have finally managed to resolve the issue! I ordered a new Fitbit but was annoyed at myself as I am skint and I knew my current Fitbit was working but just couldn't sync it 😔 talked to Tech Support again this morning, explained clearly that my Fitbit was still connected to my smashed phone's Bluetooth which I was unable to switch off, because it's smashed. The lovely assistant told me to move the old phone as far away from me as possible. So I walked half a mile and put it in a bin, came back home, and I was able to sync my Fitbit to my new phone! Yay! Too late to cancel the order but I can get a refund.