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Luxe won't connect to my phone anymore

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‎03-28-2024 03:11 - last edited on ‎03-28-2024 04:05 by Fitbit Moderator

‎03-28-2024 03:11 - last edited on ‎03-28-2024 04:05 by Fitbit Moderator

A few days ago my Luxe suddenly started to not Sync with my android phone. It appears that it is no longer connected. I have (several times!) re-installed the FitBit app, turned bluetooth on and off, restarted my Luxe.  My phone can find the Luxe but it wont connect and just keeps telling me to do the same thing - bluetooth off & on, charged at least 20%, restart the device!
Help please!

Moderator Edit: Clarified subject

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‎03-28-2024 04:08

‎03-28-2024 04:08

Hi there, @BootScoot. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not connecting to your phone. We're here to help! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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