Luxe won't connect to my phone

[olympe]

I lost the connection between my Luxe and my phone. My phone finds my device, connects but then I have ' a message went wrong'  I have tried all the steps mentioned. restarting Bluetooth, rebooting the device etc . What can I do more before I restart my luxe and lose all my data? Thanks

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @olympe, welcome to the community. If you "restart" your device in the "settings" menu you will not lose your data as this prompts a soft reset. A hard reset occurs if you go to "device info"> "clear user data". You may find these articles useful How do Fitbit devices sync their data? and Why won't my Fitbit device sync? I also suggest you check the Fitbit app on your phone, ensure all permissions are allowed and any battery-saving function on your phone is disabled for the Fitbit app. This last prevents the phone from treating the Fitbit app as non-essential and putting it to sleep.

I hope this helps but if you are still stuck please post here again.

Cheers

[MarreFitbit]

Hi there, @olympe. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Please take all information provided by @Gr4ndp4 into consideration in order to solve your issue. Nevertheless, if you continue to have connectivity issues after follow those tips and recommendations, I suggest trying the following:

• Remove your Luxe from your Fitbit account and unpair it from your phone's Bluetooth.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Luxe again.
• If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[romero.angelica]

Same thing is happening to me! My versa won’t connect to my phone and I did all the steps mentioned! What can I do ? My Fitbit it’s not even 4 months of use 

[MarreFitbit]

@romero.angelica Welcome to the Community Forums. I appreciate you had followed the tips and recommendations provided above

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.