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Luxe won't connect to my phone

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‎03-14-2022 08:02 - last edited on ‎03-14-2022 09:34 by Fitbit Moderator

‎03-14-2022 08:02 - last edited on ‎03-14-2022 09:34 by Fitbit Moderator

Fully charged. But when I tap the face, all I get on the screen is a series of 5 dots in a line across the screen. 

 

Moderator Edit: Clarified subject

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‎03-14-2022 09:36 - edited ‎06-10-2023 10:12

‎03-14-2022 09:36 - edited ‎06-10-2023 10:12

Hi there, @Carol505. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I'd recommend trying the following steps:

  • Remove your Luxe from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Luxe again.
  • If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-14-2022 09:36 - edited ‎06-10-2023 10:12

‎03-14-2022 09:36 - edited ‎06-10-2023 10:12

Hi there, @Carol505. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, I'd recommend trying the following steps:

  • Remove your Luxe from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Luxe again.
  • If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes