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Luxe won't connect to my phone

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‎05-20-2022 08:32 - last edited on ‎05-21-2022 12:10 by Fitbit Moderator

‎05-20-2022 08:32 - last edited on ‎05-21-2022 12:10 by Fitbit Moderator

I was trying to connect my luxe on my phone but I doesn’t do anything, please advise thank you.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-20-2022 09:26

‎05-20-2022 09:26

Hi @Tessbuldit_77   Is it a new device you are trying to set up? Try How do I set up my tracker  and/or Why can't I set up my tracker? 

Is it a device that did previously sync OK? Try Why won't my tracker sync? 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-21-2022 12:11 - edited ‎11-19-2023 03:35

In response to NellyG

‎05-21-2022 12:11 - edited ‎11-19-2023 03:35

Hi there, @Tessbuldit_77. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I've seen you reached out to our Support Team after posting here and they've already helped you. 🙂

If you still have issues, please follow @NellyG's recommendations or contact our team back for further assistance. 

Happy stepping! 

Maria | Community Moderator, Fitbit


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