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Luxe won't connect with my Samsung Flip 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2023 17:13 - last edited on ‎07-01-2023 07:38 by Fitbit Moderator

‎06-27-2023 17:13 - last edited on ‎07-01-2023 07:38 by Fitbit Moderator

Has 5his Samsung Luxe issue been fixed yet? I still cannot get mine to sync with my Samsung Flip4 and it had been months now... 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-01-2023 07:42

‎07-01-2023 07:42

Hi there, @Stouff. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Luxe. 

If you haven't done so yet, please follow the steps below:

  • Unpair your Luxe from your phone's Bluetooth settings. 
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe again.


With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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Best Answer

‎07-02-2023 20:32

In response to MarreFitbit

‎07-02-2023 20:32

Somehow, it worked tonight so thank you! 

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‎07-03-2023 03:44 - edited ‎07-03-2023 03:44

In response to Stouff

‎07-03-2023 03:44 - edited ‎07-03-2023 03:44

@Stouff Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer