Luxe won't connect with my phone

[gioena]

It has been a week already and my fitbit luxe will not connect with my phone. 

I keep getting a message that the App is needed when I already have it and have been using it until a week ago everything stopped 

Moderator Edit: Clarified subject

[dobbysocks]

Same problem, gioena. First it was my Android phone. Now it's my phone and my IPad. I've communicated with support, but so far all their solutions and steps have not been working. 

[gioena]

Same here And all they say is they are aware and are working on it. I wonder if their watches have the same issue?

[MarreFitbit]

Hi there, @gioena @dobbysocks. It's nice to see you around the Fitbit Community Forums. Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.

As our Support Team has mentioned, we've already reported this situation to our team, they are aware of it and are working on finding a solution. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

We appreciate your patience and understanding.