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Luxe won't go off at the schedule time

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‎12-01-2023 04:37 - last edited on ‎12-01-2023 05:55 by Fitbit Moderator

‎12-01-2023 04:37 - last edited on ‎12-01-2023 05:55 by Fitbit Moderator

My silent alarm stopped working. Once I realized I restarted and tested multiple times. Instead of vibrating when it should it just automatically changes the alarm for tomorrow and acts as if no alarm was set for today. I have confirmed that it is not in DND or Sleep mode. It is fully charged and synced to my phone.  Any help would be greatly appreciated. 

Moderator Edit: Clarified subject

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‎12-01-2023 06:05

‎12-01-2023 06:05

Hi there, @Laceyk79. Thanks for the details provided. I'm sorry to hear that your silent alarms have stopped working, I appreciate you for taking the time to troubleshoot this issue before posting here. I'll be glad to continue assisting you. 

Have you tried to delete the alarms and set them up again? If you haven't done so yet, please follow the steps below:

  1. Sync your Fitbit to your account.
  2. Restart your Luxe. 
  3. Remove the alarm.
  4. Sync your Fitbit.
  5. Add the alarm.
  6. Since once more.

Then they should start working. Please give it a try and let me know how it goes, I'll be glad to continue assisting you. 

Maria | Community Moderator, Fitbit


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