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Luxe won't hold a charge

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‎08-23-2022 16:05 - last edited on ‎08-25-2022 06:25 by Fitbit Moderator

‎08-23-2022 16:05 - last edited on ‎08-25-2022 06:25 by Fitbit Moderator

Had an online chat with someone from Fitbit (6 days ago) about this and thought we had fixed it.

Last night I charged my Luxe, to 100%, put it on and went to bed.  5 hours later I woke up and the battery was at 6% and prompting me to put it on the charger so I did.  After getting ready for work this morning my Luxe was charged to 100%, so I put it on and went to work.  Halfway through my shift today the battery on my Luxe was drained and not working.

 

I have a Reference # for the previous online chat.  I still have 3 weeks warranty on this one, and would like a new one (NOT refurbished)

 

 

Moderator Edit: Clarified subject

 

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2 REPLIES 2

‎08-24-2022 03:42

‎08-24-2022 03:42

Hi @dearyoga  you need to contact Fitbit Support  again. No one in the forums can deal with replacements. I don't think you can choose to have a new device rather than refurbished, but you would need to speak to them. HERE is the Warranty Document.

Community Council Member

Helen | Western Australia

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‎08-25-2022 06:27 - edited ‎07-14-2023 03:51

In response to NellyG

‎08-25-2022 06:27 - edited ‎07-14-2023 03:51

Hi there, @dearyoga. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration.

@NellyG Thank you so much for your input!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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