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Luxe won't hold a charge

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Since about end May24 my Fitbit is losing all is charge within 24 hours instead of 4 or 5 days previously. It seemed to happen after a software update where the clock face changed colour randomly. None of the “fixes” given by Fitbit support have helped. Anyone got the same issue and a solution? This Fitbit Luxe is less than 2 yrs old! 
thanks 

Moderator Edit: Clarified subject

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Hi there, @MEJ2. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Luxe is still draining. I understand your concern, I will do my best to help you with this!

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). For more tips and recommendations, please make sure you've tried all tips and recommendations provided here Can I extend my Fitbit device's battery life?

In addition, since you've mentioned that this started happening after the update, please try to logout of the Fitbit app and swipe off the active face on your phone and turn off the phone's Bluetooth, then hold the watch button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Maria | Community Moderator, Fitbit


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