Luxe won't hold a charge

[kellosh]

Hello, my Luxe is not holding a charge. I used to be able to go nearly a week without having to charge it and now the battery is draining within 12 hours of a full charge. Even though it says its at 100% battery, it drains by the end of the day. Can someone help? It's making using the watch impractical if I have to keep charging it every 12 hours. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @kellosh. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the battery of your Luxe is draining within 12 hours. I understand your concern, I will do my best to help you with this!

As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%.  Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). For more tips and recommendations, please make sure you've tried all tips and recommendations provided here Can I extend my Fitbit device's battery life?

I've seen you contacted our Support Team after posting here. Please stay tuned to your inbox, someone will reach out to you shortly.