Hi there, @Emorbe. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the battery of your Luxe is not lasting as expected and that it's also not tracking your data accurately. I understand your concern, I will do my best to help you with this!
As a first approach, please bear in mind that as all rechargeable batteries age, they deteriorate to some extent and an older device will need to be charged more often than a new one. The best way of minimizing this effect is to avoid deep discharges of the battery. To maximize the overall life of your Fitbit device's battery, ideally keep it between 20-80%. Many people find that a daily battery boost works best ( e.g. giving it a 15 minutes charge while you are showering in the morning). For more tips and recommendations, please make sure you've tried all tips and recommendations provided here Can I extend my Fitbit device's battery life?
About your sleep data, I recommend considering the following in order to get sleep stages:
- If you slept in a position that prevented your device from getting a consistent heart-rate reading. The band should feel secure but not too tight.
- If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
- If you slept for less than 3 hours.
- If your device’s battery is critically low.
For more information, see What should I know about Fitbit sleep stages?
Regarding the steps not being accurately, may I know if this started to happen recently?
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer