Luxe won't keep the correct time and won't track my data accurately

[Lynnmarie12p]

Not sure what to do.  I recd a Luxe for Christmas.   Used to have the charge3 which I loved.  This one has never been reliable - wrong dates and times, I just walked 3 miles and it registered - then I sat down and looked again and it’s gone.   This keeps happening and I hate this version.   Wondering if I can still return?   I loved the pretty look of this but it just doesn’t work 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Lynnmarie12p. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. We‘re taking your comments and sentiments in regards to our products into consideration.

As per the details in your post, it seems all related to connectivity issues between your Luxe and mobile phone. Did you remove your Charge 3 from your phone's Bluetooth settings? 

If you haven't done so yet, please try the steps below:

• Unpair your Charge 3 and Luxe from your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe again.
• If there is no connection, restart your Luxe.
  
  

As a friendly reminder, note that the time on your Fitbit Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I fix the time on my Fitbit device?

Hope this helps. 

[Nette0503]

I also received the Luxe Fitbit for Christmas.   I never wear it lately because it does not keep correct time, the face fails to become visible, if it does its seconds and gone.  So many things I could tell you.  Bottom line I am so not happy with this Fitbit.  I loved and kept my old one for years and years until I lost it.  I am just tired of spending more time trying to get this one to do!  It's about to be trash.  I just hate when my loved one asks why I am not wearing it.

[FitSabu]

My Luxe shows the current time 5-6 minutes behind. All other data seems to be accurate.

I have tried ALL of the suggestions below, in addition to resetting several time from the charger. And I can't find a way to "Sync" it.

I have approached it via the iPhone app and the Fitbit.com dashboard.  Still nothing changes it.

Very frustrating...it's a fairly new Luxe, so I would hate to have to teach it and go to Apple.

[MarreFitbit]

@Nette0503 Welcome on board. Thanks for the details provided in your post about the issue with your Luxe. I understand where you're coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help, please feel free to contact our team back so they can continue assisting you.

Hello, @FitSabu. Welcome here. Thanks for trying to troubleshoot the issue with your Luxe. I understand how you must be feeling. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.