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Luxe won't keep the correct time

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‎01-23-2023 12:58 - last edited on ‎01-24-2023 08:42 by Fitbit Moderator

‎01-23-2023 12:58 - last edited on ‎01-24-2023 08:42 by Fitbit Moderator

Hi, has anyone who owns the Fitbit luxe had the time of day to be off by 24 minutes? I don’t wear the watch daily and am wondering if that could be related. Even if I wear it for a couple of days in a row after not wearing it it continues to be 24 minutes behind the actual time of day. Thank you!

 

 

Moderator Edit: Clarified subject

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‎01-24-2023 08:44 - edited ‎01-24-2023 08:52

‎01-24-2023 08:44 - edited ‎01-24-2023 08:52

Hi there, @Milamoo12. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

 

Please keep in mind that a Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from the user's Fitbit account. The Fitbit grabs the time of the device you're syncing with. To make sure the Fitbit device has recently synced or is still paired to the Fitbit account, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

 

If by any chance you're running into syncing issues, see Why won't my Fitbit device sync? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎01-24-2023 08:44 - edited ‎01-24-2023 08:52

‎01-24-2023 08:44 - edited ‎01-24-2023 08:52

Hi there, @Milamoo12. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

 

Please keep in mind that a Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from the user's Fitbit account. The Fitbit grabs the time of the device you're syncing with. To make sure the Fitbit device has recently synced or is still paired to the Fitbit account, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

 

If by any chance you're running into syncing issues, see Why won't my Fitbit device sync? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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