Luxe won't pair anymore

[Mmw60]

My Luxe will not pair after I charge it.  I have looked at all the answers on this topic what MarreFitbit tells everyone to do, I have done several times.  Each time I charge my Luxe I spend another 30 minutes getting it to pair back to my phone (Samsung 9+) and then to re set all of my notifications etc.  So frustrated. 

Thanks for any other help 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mmw60. Welcome to the Fitbit Community Forums. It's sad to hear that your Luxe is still not pairing despite following all the steps I've provided over the forums. I understand why you're feeling frustrated, I'll do my best to get you back on track. 

To better assist you, would you mind confirming whether you tried the steps I'm sharing below?

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored. 

If the above doesn't help, please let me know whether you receive an error message either on your Luxe or Fitbit app so I can go from there.