Luxe won't pair anymore

[Geri66]

All of a sudden my Luxe won't pair with my phone anymore and no matter what I do, it starts in January and stays there so date and time are wrong always. I have un-installed the app numerous times but no matter what I do the watch won't pair.Help please 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Geri66. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not pairing to your phone. I understand your concern, I will do my best to help you with this!

In addition to the steps you've done so far, I'd recommend trying the following in the order listed even if some of them you've tried already:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.