help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't pair or sync anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-19-2024 07:28 - last edited on ‎04-21-2024 05:37 by Fitbit Moderator

‎04-19-2024 07:28 - last edited on ‎04-21-2024 05:37 by Fitbit Moderator

My Luxe will not sync, so I tried to troubleshoot by quitting the app, turning Bluetooth off/on, restarting Fitbit, etc. It still would not sync so I removed it from the app, removed it from Bluetooth, restarted it and then tried to connect it again. The app asks for the 4 digit code and my Fitbit displays a 4 digit code, but when I enter it in the app it gives me a “code not valid” message. How do I resolve this?

Update: 

RESOLVED

I was finally able to connect and sync my Fitbit after uninstalling and reinstalling the Fitbit app on my iPhone.

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎04-21-2024 05:39

‎04-21-2024 05:39

Hi there, @Cat_lady83. Thanks for stopping by in the Fitbit Community Forums and for sharing the steps that worked for you. I'm pleased to hear that you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes