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Luxe won't pair or sync with my new phone

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‎12-10-2023 07:34 - last edited on ‎12-11-2023 02:47 by Fitbit Moderator

‎12-10-2023 07:34 - last edited on ‎12-11-2023 02:47 by Fitbit Moderator

My Android died so I got a new one and need to pair my luxe with it. I'm logged in to the fitbit app on the new phone And all of my most recent data is appearing. However, there's a warning at the top of the app screen that says that my Luxe isn't syncing. When i tap on it, it goes through a pairing routine that "takes longer than usual" and ultimately doesn't work. In my list of paired devices, the Luxe doesn't appear. So how do I put the luxe into pairing mode? 

Moderator Edit: Clarified subject

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‎12-11-2023 02:59

‎12-11-2023 02:59

Hi there, @JuliaInTheCity. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post and your time in trying to solve the syncing issue between your Luxe and your new Android phone. 

I've seen you contacted our Support Team after posting here and they've already assisted you. Nevertheless, please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Luxe. Stay tuned to your inbox!

I hope we solve your issue soon. 

Maria | Community Moderator, Fitbit


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