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Luxe won't pair or update

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‎01-15-2023 09:14 - last edited on ‎01-16-2023 15:33 by Fitbit Moderator

‎01-15-2023 09:14 - last edited on ‎01-16-2023 15:33 by Fitbit Moderator

Luxe won’t pair or update

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-16-2023 01:17

‎01-16-2023 01:17

Hi @Jstarks1 Try THIS Help Article on Setup problems. If you still can't get it working contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎01-17-2023 07:18

‎01-17-2023 07:18

I have this same problem. I have the Galaxy flip 3 phone and called Customer Service. They said there would be an update to allow the fitbit to pair to my phone on 1/17. I bought my fitbit Luxe 3 days ago and still haven't been able to use it. 

Ms. James
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