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Luxe won't pair to my Samsung Flip

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‎02-12-2023 17:52 - last edited on ‎02-13-2023 05:29 by Fitbit Moderator

‎02-12-2023 17:52 - last edited on ‎02-13-2023 05:29 by Fitbit Moderator

I have the new version of the fitbit app, my Samsung flip will still not recognize or pair with my luxe. I have done all the recommended fixes. Nothing works

 

Moderator Edit: Clarified subject

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‎02-13-2023 05:39 - edited ‎08-17-2023 05:35

‎02-13-2023 05:39 - edited ‎08-17-2023 05:35

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please confirm that you've updated the Fitbit app to version 3.75. Also, make sure you've tried all troubleshooting steps provided here Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-13-2023 05:39 - edited ‎08-17-2023 05:35

‎02-13-2023 05:39 - edited ‎08-17-2023 05:35

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please confirm that you've updated the Fitbit app to version 3.75. Also, make sure you've tried all troubleshooting steps provided here Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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