Luxe won't pair to my new phone

[kande0321]

I got a new phone and downloaded the Fitbit app, but my Luxe won't sync. My Luxe won't pair with my new phone. My new phone will pair with other things, just not the Luxe. It doesn't show up for it to pair with it. What do I do? 

[SteveH]

Do you still have your old phone? If so, check its bluetooth settings and remove any link to the fitbit as this may be blocking connection to your new phone.

[MarreFitbit · Accepted solution]

Hi there, @kande0321. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

As @SteveH has mentioned, it seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below: 

• Unpair your Luxe from your old phone's Bluetooth and also from the new phone.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your new phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe again.
• If there is no connection, restart your Luxe.