07-30-2021
19:31
- last edited on
12-09-2024
02:48
by
EstuardoFitbit
07-30-2021
19:31
- last edited on
12-09-2024
02:48
by
EstuardoFitbit
I got a new phone and downloaded the Fitbit app, but my Luxe won't sync. My Luxe won't pair with my new phone. My new phone will pair with other things, just not the Luxe. It doesn't show up for it to pair with it. What do I do?
Answered! Go to the Best Answer.
07-31-2021 04:11 - edited 06-14-2023 08:28
07-31-2021 04:11 - edited 06-14-2023 08:28
Hi there, @kande0321. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe.
As @SteveH has mentioned, it seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below:
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07-31-2021 00:03
07-31-2021 00:03
Do you still have your old phone? If so, check its bluetooth settings and remove any link to the fitbit as this may be blocking connection to your new phone.
07-31-2021 04:11 - edited 06-14-2023 08:28
07-31-2021 04:11 - edited 06-14-2023 08:28
Hi there, @kande0321. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe.
As @SteveH has mentioned, it seems that your tracker cannot connect properly to your new phone since you haven't yet forgotten the connection between your watch and the old phone's Bluetooth which would explain the connectivity issues you're running into. With that said, try the steps below:
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...