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Luxe won't pair to my phone

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‎04-08-2022 12:38 - last edited on ‎04-09-2022 08:49 by Fitbit Moderator

‎04-08-2022 12:38 - last edited on ‎04-09-2022 08:49 by Fitbit Moderator

Hi,

 

When connecting my fitbit to my phone and after entering the code that appears on my fitbit luxe on my phone, the app gets stuck on the "connecting to fitbit" page. I tried reinstalling the app, restarting my phone, restarting my fitbit. I downloaded the fitbit connect on my mac but can't seem to find the luxe among the options in order to sync it.

Please advise.

 

Thank you,

 

Moderator Edit: Clarified subject

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‎04-09-2022 08:53 - edited ‎07-17-2023 04:01

‎04-09-2022 08:53 - edited ‎07-17-2023 04:01

Hi there, @zarasal. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here. For troubleshooting steps, see Why can't I set up my Fitbit device?

Regarding your inquiry about using a Mac, please note that you need a compatible Android phone, iPhone, or iPad to set up new Fitbit devices. You can’t set up or sync with Windows 10 devices.

For more information about supported devices and operating systems, please see www.fitbit.com/global/us/technology/compatible-devices

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-09-2022 08:53 - edited ‎07-17-2023 04:01

‎04-09-2022 08:53 - edited ‎07-17-2023 04:01

Hi there, @zarasal. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here. For troubleshooting steps, see Why can't I set up my Fitbit device?

Regarding your inquiry about using a Mac, please note that you need a compatible Android phone, iPhone, or iPad to set up new Fitbit devices. You can’t set up or sync with Windows 10 devices.

For more information about supported devices and operating systems, please see www.fitbit.com/global/us/technology/compatible-devices

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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