Luxe won't pair with my Fitbit app anymore

[CC_101]

Hello,

I have a Fitbit Luxe, and I used it for a few months after buying it. Forgot to wear it one day, and I completely forgot about it. It just sat in the corner for a few more months with a dead battery, and recently I tried to pair it with my phone. Time and date is wrong on the Fitbit, but I thought it would pair. Turns out it doesn't want to. The pairing code does come up on the screen, and it says on both my phone and Fitbit that it is pairing, but eventually the Fitbit gives up and goes back to the home screen and the app still says "Connecting to Fitbit"

Still won't pair, I've tried 5+ times.

How can I fix this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CC_101. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is still not syncing nor pairing. Thanks for taking the time to troubleshoot this issue before reaching out. I will be glad to continue assisting you with this! 

In addition to the steps you've done so far, I suggest attempting the following in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.