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Luxe won't pair with my Google Pixel 8

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I cannot pair my brand new phone Google Pixel 8 with my Luxe.  I have uninstalled it,signed out, reset the Luxe a few times and it just won't pair.   Any tips?

Moderator Edit: Clarified subject

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Hi there, @MIS1958. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is still not pairing to your new phone despite all the steps you've done so far. I will do my best to help you with this! 

In addition to the steps you've done so far, I'd recommend trying the following in the order listed:

  • Unpair your Luxe from your old phone's Bluetooth and also from the new phone.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Luxe.
  • If there is no connection, restart your Luxe.
  • Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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Hi. I tried the steps. it still won't work. Also now my home phone won't
pair back up with this new cell.
Last night I tried signing back into my account with my old phone and I
sent a min. of 3 forgot my password requests to Luxe and received nothing.
Thanks for your help
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