Luxe won't pair with my TCL 30SE

[Kata1961]

I have re-installed to app, re-started the Luxe multiple times, turned off my phone and Bluetooth multiple times. Finally disconnected the device from the app and now it will not re-pair. It hasn't synced since April 13th. I feel like it needs a firmware update, but have not been able to get it to update.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Kata1961. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done, please try the following in the order listed:

• Unpair your Luxe from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Luxe.
• If there is no connection, restart your Luxe.
• Once your Luxe is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.