Luxe won't pair with my iPhone

[Kimjersey]

Since yesterday after charging my Fitbit I am now unable to pair with my IPhone. I have tried everything recommended by Fitbit including turning Bluetooth on and off, restarting my Fitbit and removing from the app but still it’s not working and also the time is now out by 1 hour which I’ve checked location etc. Any help would be great as it’s only 3 months old 

Moderator Edit: Clarified subject

[StephGam]

I have the same problem. I just used the chat to try and rectify the situation and nothing worked. I was told I would be contacted for my warranty since all possible options have been proposed and didn't work. I've had my device for 14 months and it's a bit annoying that it stopped synching out of the blue... I had to change my previous watch because the part where the wristband attaches broke, and I take really good care of my watch, no chock or nothing... I just hope I don't need to change the device again and have to pay for a new one.

[suite1958]

I had the same priblem with my phone, the app and my Luxe pairing and syncing. I restarted my phone and had to sign into the fitbit account and walk through all of the steps of creating the account. I lost my steps and a the daily data but it is now working. I think it has something to do with it wanting to sync to the google account. At least it has the correct time. 

[Kimjersey]

Thanks, I will try this 🙏

[StephGam]

It seems that if you have migrated to a google account, you can't really connect any other way...

[Kimjersey]

Thanks for your reply. I agree it is annoying as mine is only 3 months old.
I have tried to do the online chat but struggling to get it to connect as I
presume they are busy

[StephGam]

I had to connect with my google account, so I couldn't use what was previously proposed. However, I decided to reset my fitbit luxe to the factory setting (after I was told that my device would not be working and that I should purchase another one...). It worked! In syncs again! So directly on the watch, you swipe up, go in system info and erase the user data. You'll have to set the device up on your phone again, but it might work.

[KathyMou]

The very same thing happened to me. I've tried it all. 

[eholland]

Same issue. Bought a new phone. Did all the steps that you did. Time became wrong as well. It’s been like that for about a month. I did migrate to Google. If I do the factory reset, will I lose the data in my Google account?