Luxe won't pair with my phone and the date and time are wrong

[StrollerOx]

My luxe wont pair with my phone  (   it tries but fails) and is showing the date as January 3rd and incorrect time.  It was working fine until 2 days ago.   The steps are recorded correctly in the app , updating reliably, so some measure of syncing must be happening,  but it fails to record any other data and blue tooth shows it as available but not paired.  

I've done  all the different steps recommended, but also had this problem in late October. What next? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @StrollerOx. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is not pairing anymore and the date & time are wrong. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition to the steps you've done, please try the following:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Once you manage to pair and sync your Fitbit Luxe, the date and time should be corrected as your Fitbit device uses the time of the device you're syncing with.