Luxe won't pair with my phone anymore

[BootScoot]

For some reason all of a sudden my Luxe wont pair with my phone. Nothing has changed so I dont know why this has done this!
I have done everything in the "Help" - turned bluetooth on and off, restarted phone, even uninstalled and reinstalled the app.  It finds my Luxe but then cant pair with it.

Any ideas what else I can try please?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @BootScoot welcome, you do not mention how long you've had your Luxe or which mobile phone?OS you are using but you may find reviewing this video is useful.

I assume you have had it paired to this mobile phone in the past, so starting at the beginning of the video will be a good place.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @BootScoot. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not pairing. I understand your concern, we're here to help you! @Gr4ndp4 Thanks for your input! 

Since the issue persists, please try the steps below in the order listed. Important: Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.  

• Unpair your Fitbit device once again from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.